Discussion: Program Evaluation: Benefits and Concerns of Stakeholders
Dudley (2020) points out that social work practice is usually embedded in programs. While you looked at practice evaluation using single-subject design in Week 3, this week, you shift focus to program evaluation. Program evaluation serves many purposes, including accountability to funders and to the public. Often, funding sources such as government agencies or private foundations requires periodic program evaluations. These evaluations can help provide answers to many different questions, and can contribute to improvement of services. There are a variety of program evaluation models that are appropriate for addressing different questions as well as facilitating the collection and analysis of many different types of data.
To prepare for this Discussion, identify a program within an agency with which you are familiar, which could benefit from process evaluation and outcome evaluation. You do not need to identify the agency in your post. Also, review the different evaluation models highlighted in this week’s resources (needs assessment, program monitoring, client satisfaction study, outcome evaluation, or cost benefit study).
The program we will utilize for this discussion is the Client Transportation Program at an agency whose clients have mental health conditions and substance use disorder. The agency picks up client in the morning around 7:30am to bring them to the agency for Intensive Outpatient Program (IOP) group and counseling services. Transportation then returns the clients to the sober living houses after group. Client are required to visit with their counselors and therapists after IOP group on a regularly scheduled basis. Client’s who remain in the building for services are often not sure how and when they will return to their sober living houses because transportation is out returning the other clients. Evaluating and improving this process would benefit the client as they would have a scheduled transportation appointment and reduce the stress on the clients and agency staff as client’s currently feel rushed to complete their counseling sessions to not miss their transpirtation.
Provide a 500-word Discussion Post a brief summary of the program that you selected.
Client Transportation Program is vital because it will help the agency to provide commute services to seniors and drug abusers to their various appointments. Such a program is crucial because it will ensure that the transport needs of these individuals are met all the time. Furthermore, such a program will significantly reduce accidents usually caused by the elderly and substance abusers. Stakeholders might raise an issue regarding how this program, especially on the financing part.