Access the Internet and locate Blue Cross Blue Shields insurance company website.
Write a three- to five-page paper (excluding title and reference pages), addressing the following:
Describe member services and incentives.
Discuss new/current/upcoming technology.
Examine provider network and outreach.
Explain the insurance company’s commitment to excellence and quality.
List its accreditation and/or certification.
Generate two recommendations for improving the company’s member services and/or website.
The member services and incentives offered by Blue Cross Blue Shield (BCBS) include accessing benefits, changing coverage, global coverage, and member discounts. In 2018, the company invested in innovative technology to advance real-time claims payments. The provider network for this company transcends the US because it also extends to Puerto Rico and US Virgin Islands. The company’s commitment to excellence and quality is determined by BCBS’s system that values customers, integrity, and personal accountability for excellence. Simplifying the experience and always being available can elevate the company to new heights.