Racial and ethnic diversity is increasing in the United States, and healthcare organizations have been working to decrease inequities in access and quality of healthcare. Delivery of healthcare services must be responsive to an individual’s communication needs, preferred language, health-literacy level, and cultural beliefs and practices. To help healthcare organizations establish guidelines for meeting the needs of a diverse patient population, the Office of Minority Health of the U.S. Department of Health and Human Services (HHS) developed the Culturally and Linguistically Appropriate Services (CLAS) standards. The CLAS standards are designed to improve health outcomes and reduce health inequities by showing respect for the culture and language preferences of patients.
Consider the CLAS standards as you watch the following case study videos:**
Choose 1 video case study as the basis for your writing assignment, and answer the following questions:
As seen in the video “Cultural and Religious Beliefs,” the culture of a patient crucially impacts healthcare delivery. In this case, the hospital lacks a culturally and linguistically appropriate objective as seen from the doctor’s reaction to the patient. The hospital could develop goals and policies for improving cultural awareness throughout the organization through diversity hiring and inclusion. While dealing with such a situation, it is vital to listen to the needs of patients provided they do not jeopardize standards of care.